.avif)
.avif)
.avif)
.avif)
.avif)
.png)
.avif)
.avif)
.avif)
SLA Overview
Service Level Agreement
— Choose the tier that matches your team's pace and compliance requirements
Support
Email support
Priority During Office Hours
24/7 Emergency Support
Custom changes
Outside office hours
Migrations
Outside office hours
Manual reporting
Included Feature Setup
Excluding any possible extra infrastructure costs
GitLab Pages
LFS
Advanced Search
Backup Restoration
Monitoring
Security Monitoring
Uptime Monitoring
Application Monitoring
Included Maintenance
Software Updates
Meeting with Engineer
Online, with multiple engineers and only on request basis
Support
ISO27001 Certified
Tisax Certified (AWS Only)
Instance Insights
Uptime
Depending on the platform's uptime guarantees
(whichever is lowest)
(whichever is lowest)
Discounts
Profesional Services and not included Support
Price (p/m)
No support
Great for testing and small personal projects.
Paid
Paid
Paid
Paid
Paid
Best effort
-20%
Standard
Perfect for non-critical environments, side projects, and early MVPs
Paid
10% discount
Paid
10% discount
9-17 CE(S)T
9-17 CE(S)T
Uptime of 99,9%
Best effort
Included
Premium
Ideal for active dev teams requiring stable uptime and priority support
Once a quarter
Paid
25% discount
24/7
24/7
Once a quarter
99,95%
€ 500.00
Utimate
Built for scaling companies with heavy CI/CD workloads and strict uptime requirements
Once a month
24/7
24/7
Once a month
99,95%
10%
€ 1,500.00
Enterprise
Advanced compliance, and custom SLAs for large-scale operations
Once a month
24/7
24/7
Once a month
99,95%
Custom
Included hours
Custom price
Terms
Our Service Level Agreements are designed to give you complete predictability. For full details, please review our General Terms and Conditions.
Read our terms
Hourly rate
Need help with custom migrations, complex CI/CD pipeline optimization, or infrastructure changes not covered by your SLA?
Our dedicated engineering team is available for ad-hoc support at the following rates:
- Business Hours: €150 / hr (Monday – Friday, 9:00 – 17:00 CE(S)T)
- Extended Hours: €300 / hr (Weekends, holidays, and weekdays outside business hours)
